Contact Ancestry.com Support

Contact Ancestry.com Support

If you can't find your answer online, our Customer Solutions Associates are available by telephone to further assist you.

contact by phone

Nation / Region

Telephone Number

Days and Time Available

United States
(Contiguous 48 states, Alaska, Hawaii)

1-800-ANCESTRY (262-3787) (toll free)

TTY Users: Dial 7-1-1, then ask the Communications Assistant (CA) to dial 1-800-240-7608. When your call is answered, proceed as you would with
a regular call, speaking directly to the Ancestry Customer Solutions Associate, ending each sentence by saying "Go Ahead".

Monday - Friday: 9:00 am - 11:00 pm ET
Saturday - Sunday: 9:00 am - 11:00 pm ET

United Kingdom

0800-404-9723 (toll free)

Monday - Friday: 9:00 am - 10:00 pm GMT
Saturday - Sunday: 9:00 am - 8:00 pm GMT

Ireland

1800-303-664 (toll free)

Monday - Friday: 9:00 am - 10:00 pm GMT
Saturday - Sunday: 9:00 am - 8:00 pm GMT

Australia

1-800-251-838 (toll free)

Monday - Friday: 9:00 am - 8:00 pm AEST
Saturday - Sunday: 9:00 am - 4:00 pm AEST

New Zealand

0-800-442-100 (toll free)

Monday - Friday: 11:00 am - 10:00 pm NZST
Saturday - Sunday: 11:00 am - 6:00 pm NZST

Canada

1-800-958-9073 (toll free)

*We do not offer French support on weekends.

Monday - Friday: 9:00 am - 11:00 pm ET
Saturday - Sunday: 9:00 am - 11:00 pm ET

Sweden

020-091 0203 (toll free)

Monday - Friday: 10:00 am - 17:00 CET
Saturday - Sunday: Closed

Other Locations

Country code for the United States +
801-494-8595

Monday - Friday: 10:00 am - 6:00 pm ET
Saturday - Sunday: Closed