Contact Ancestry.com Support
If you can't find your answer online, our Customer Solutions Associates are available by telephone to further assist you.
online support
contact by phone
Nation / Region
Telephone Number
Days and Time Available
United States (Contiguous 48 states, Alaska, Hawaii)
1-800-ANCESTRY (262-3787) (toll free)
TTY Users: Dial 7-1-1, then ask the Communications Assistant (CA) to dial 1-800-240-7608. When your call is answered, proceed as you would with a regular call, speaking directly to the Ancestry Customer Service Agent, ending each sentence by saying "Go Ahead".
Monday - Friday: 9:00 am - 11:00 pm ET Saturday - Sunday: 9:00 am - 11:00 pm ET
Great Britain & Northern Ireland
0800-404-9723 (toll free)
Monday - Friday: 9:00 am - 10:00 pm GMT Saturday - Sunday: 9:00 am - 8:00 pm GMT
Australia
1-800-251-838 (toll free)
Monday - Friday: 9:00 am - 8:00 pm AEST Saturday - Sunday: 9:00 am - 4:00 pm AEST
New Zealand
0-800-442-100 (toll free)
Monday - Friday: 11:00 am - 10:00 pm NZST Saturday - Sunday: 11:00 am - 6:00 pm NZST
Canada
1-800-958-9073 (toll free)
*We do not offer French support on weekends.
Monday - Friday: 9:00 am - 11:00 pm ET Saturday - Sunday: 9:00 am - 11:00 pm ET
Sweden
020-796 080 (toll free)
Monday - Friday: 10:00 am - 17:00 CET Saturday - Sunday: Closed
Other Locations
Country code for the United States +
801-494-8595
Monday - Friday: 10:00 am - 6:00 pm ET Saturday - Sunday: Closed